FAQ'S
Welcome to the Destylia FAQ section! Here, you'll find answers to some of the most common questions we receive. If you don’t see your question here, feel free to reach out to us directly!
1. What is Destylia?
Destylia is your go-to online clothing store based in the UK, offering a stylish range of apparel for every occasion.
2. What are your business hours?
We’re here to assist you Monday to Friday, from 09:00 am to 05:00 pm (UK time).
3. How can I contact you?
You can reach us via phone at +44 7822 031703 or email us at support@destylia.shop. We aim to respond within 24 hours during business days.
4. Where are you located?
Our office is located at:
127 Commercial Road,
London, E1 1PX,
United Kingdom.
5. What is your order processing time?
Orders are processed within 1-3 business days. Please note that orders placed after 05:00 pm will be processed the following business day.
6. How long will it take for my order to arrive?
Once your order is processed, delivery typically takes 4-7 business days. In total, you can expect your order to arrive within 5-10 business days.
7. Do you offer free shipping?
Yes! We offer Free Shipping on all orders within the United Kingdom.
8. Can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your package’s journey.
9. What should I do if I receive a defective item?
We strive for the highest quality in our products. If you receive a defective item, please contact us within 14 days of delivery, and we’ll be happy to assist you with a replacement or return.
10. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes if your order has not already been processed.
11. Do you ship internationally?
Currently, we only ship within the United Kingdom.
Thank you for choosing Destylia! We hope this FAQ section helps you. If you have any more questions, don’t hesitate to reach out!